Legal
Dispute Resolution Policy
At MT Body Oil Boutique, we are committed to resolving any disputes in a timely, fair, and efficient manner.
Last updated: April 1, 2025
1. General Overview
If you have a dispute related to an order, payment, product quality, delivery, or any other aspect of your experience with MT Body Oil Boutique, we encourage you to contact us first so we can resolve the issue directly. Our goal is to resolve disputes in a way that is fair, transparent, and aligned with the best interests of our customers.
2. Methods of Dispute Resolution
A. Direct Resolution via Customer Support
If you are facing any issues with your order, product, or service, we recommend that you first contact our customer support team. We are happy to assist you in resolving any issues promptly. Our customer service team will investigate your concerns and work with you to find a fair resolution. We aim to respond to all inquiries within 2 business days.
B. Mediation Process
If you feel that the issue was not resolved to your satisfaction, we encourage you to request a mediation process. This allows both parties to discuss the issue with an independent third party to reach a mutually agreeable solution. Mediation is a cost-effective and confidential method of dispute resolution. We can provide contact information for a neutral mediator upon request.
C. Legal Action (If Necessary)
If a dispute cannot be resolved through direct communication or mediation, both parties may agree to pursue legal action. In this case, any legal proceedings will take place in the appropriate jurisdiction in the United States. We advise customers to resolve issues amicably to avoid escalating matters to a legal level.
3. Payment Disputes
Online Payment
If you believe there was an error in the transaction or unauthorized charges, you should immediately contact our payment provider's customer support and follow their dispute process. We are also available to assist you in investigating any such issues.
Cash on Delivery
If you face any discrepancies or disputes related to cash payments made during delivery, please contact us directly. We will review the transaction and take appropriate action to resolve any concerns.
4. Returns and Refunds
In the event that a product does not meet your expectations, please refer to our Returns & Exchanges policy, where you can find information on how to return the product and request a refund or exchange.
5. Time Frame for Dispute Resolution
We strive to resolve disputes as quickly as possible. Typically, we aim to respond to any dispute-related queries within 2 business days and reach a resolution within 7 business days. However, some disputes may take longer depending on the complexity of the issue.
6. Dispute Resolution for International Customers
If you are an international customer, the same dispute resolution procedures apply. However, shipping and customs laws may impact the resolution process, and we will assist you in navigating any complexities that arise.
7. No Retaliation
We assure our customers that all disputes will be handled with respect and in good faith. We do not tolerate any form of retaliation for raising a complaint or dispute. Any complaints made will be thoroughly reviewed without any bias.
8. Contact Information
If you have any concerns or disputes that need to be addressed, we encourage you to contact us at your earliest convenience.
Reach Out to Us
We're here to help resolve any concerns quickly and fairly.